Module 1: CARE – Create A Real Experience (9:25 min)

Module 2: HEAT – Taking Care of Customer Concerns (2:38 min)

Module 3: The YES Program (1:07 min)

Module 4: Customer Focus (1:47 min)

Module 5: Backroom After 7 (1:13 min)

Module 6: The Hustle (1:19 min)

Module 7: Moving the Line (1:30 min)

Module 8: Everyone Has A Story (4:49 min)

Module 9: The Ultimate Host (8:26 min)

Module 10: Suggestive Selling (3:47 min)